After an order is dispatched, we send a dispatch confirmation email. Where the delivery service provides tracking, the email contains a tracking number or tracking link.
How to track an order
1. Open the dispatch confirmation email.
2. Select the tracking link or copy the tracking number into the carrier's official tracking page.
3. Allow time for the first carrier scan to appear after dispatch.
If tracking is unavailable or has not updated
Check the delivery estimate of 3 to 5 working days and review any safe-place, neighbour or collection notice. If the estimate has passed or the tracking information appears incorrect, contact customer support.
Order tracking support: support@neurolinklabs.com
Include the order number and the email address used at checkout. Support is available Monday to Friday, 9:00 am to 6:00 pm UK time. Requests received outside those hours are handled on the next working day.