Terms of service

These Terms of Service govern access to and use of the online store operated by NEUROLINK LABS LTD.

Acceptance

By accessing the store or using its services, the user agrees to these Terms of Service and the policies linked from the store. If a user does not agree, they should not use the website.

Eligibility and account information

Users must have legal capacity to enter into a contract. Any account, order and payment information supplied must be accurate, current and complete. Users are responsible for keeping account credentials secure and for notifying us of suspected unauthorised use.

Permitted use

The store may be used only for lawful personal or business purchasing and for obtaining information about our products. Users must not interfere with store security, introduce malicious code, scrape the website without permission, misuse another person's information or use the service for fraud or unlawful activity.

Products and availability

We aim to describe and display products accurately. Screen settings and photography may cause minor colour differences. Product availability can change without notice. Placing an order does not guarantee acceptance; the order is accepted only when we send an order confirmation or dispatch confirmation indicating acceptance.

Prices and payment

Prices are shown in pounds sterling unless clearly stated otherwise. Any applicable taxes and the total payable amount are displayed at checkout. Standard delivery within the United Kingdom is free. Payment is processed through the methods shown at checkout.

Accuracy and corrections

We may correct obvious typographical, pricing or stock errors. If an error affects an order already placed, we will contact the customer and offer a clear choice to proceed on the corrected basis or cancel for a full refund.

Third-party services and links

The store may use or link to third-party services, including Shopify, payment providers, delivery companies and analytics providers. Their services may be subject to separate terms and privacy notices. A link does not mean that we endorse all third-party content.

Intellectual property

Unless otherwise stated, the website text, layout, branding, graphics and original content belong to NEUROLINK LABS LTD or are used under licence. They may not be copied, sold, republished or commercially exploited without permission, except as allowed by law.

Service availability

We may maintain, update or temporarily suspend parts of the website. We do not guarantee uninterrupted access, but any restriction in these Terms does not affect rights that cannot lawfully be excluded.

Liability

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, breach of statutory consumer rights or any liability that cannot be excluded under law. Subject to those protections, we are not responsible for losses that were not reasonably foreseeable when the contract was formed or for business losses suffered by a consumer.

Governing law

These Terms are governed by the laws of England and Wales. Consumers retain any mandatory protections and rights to bring proceedings in a court available to them under applicable UK law.